Booking terms and conditions

1. Provider and accommodation

Accommodation under the Les Garçons brand is provided by Adrian Vasile Pop, an individual. Legal address: Str. Sg. Alexandru Cutieru nr. 25A, bl. C1, scara 2, sector 6, Bucharest, Romania. Email: adrianvasilepop20@gmail.com. Phone: +40 745 383 682. The property, capacity, amenities, rules and arrival/departure times are presented before booking and specified in the confirmation.

Les Garçons is the accommodation brand; direct bookings are made with the provider identified above. Airbnb and Booking.com are not parties to bookings made on this website. Information about the selected property’s authorisation or classification can be requested from the host.

2. Scope and booking documents

These terms apply to direct requests and bookings through rezerv.lesgarcons.ro. The property information, dates, guest count, disclosed total and individual confirmation supplement these general terms.

The terms are available before you send a request. The accepted version is retained with your request and can be downloaded from your private booking. Any changes to the price, dates or terms must be disclosed and expressly agreed; they do not apply unilaterally to confirmed bookings. An individual agreement cannot remove mandatory consumer rights.

3. Your booking request

The form submits an availability request, without a payment obligation or final reservation. You can correct details before submitting; afterwards, contact the host.

A request does not hold the nights. Displayed availability can change until the host checks it. Enter your correct name and email and review the property, dates, guest count and total before sending. A request acknowledgement is not confirmation of your stay.

4. Payment and stay confirmation

After verifying availability and protecting the dates across sales calendars, the host sends approval for the payment stage, the total and beneficiary account. You have 2 hours to pay from approval. The payment invitation states the exact receipt deadline, including the date and Bucharest time. Do not pay beforehand. Pay in full by bank transfer, including your request reference.

The contract is concluded when the host communicates final booking confirmation after verifying full receipt. Initiating a transfer, providing proof or selecting “I have paid” does not replace confirmation. Allow for bank processing; report delays before the deadline. Extensions require written agreement.

For late or incomplete payments, the host checks the situation again and contacts you. If the booking cannot be accepted, we refund the money received without a cancellation charge. We do not substitute the property or dates without your agreement.

Confirmation and applicable terms are provided in a form you can keep. Report any errors. Later changes to these terms do not unilaterally alter an accepted booking.

5. Price, access and house rules

The total disclosed before payment is in Romanian lei and includes mandatory costs for the accommodation offered. Optional services and changes require separate agreement at a price disclosed beforehand. We do not request card details or bank account access.

Observe the agreed capacity, rules and times. Report late arrivals. Arrival formalities are communicated separately. Any damage is assessed using facts and evidence, under applicable law, without arbitrary deductions.

Check-in is after 15:00 and check-out by 11:00, Bucharest time, unless otherwise agreed in writing. Smoking, pets and parties are not permitted. Quiet hours are 22:00–08:00. These rules apply to all booked guests. Discuss accessibility requirements or other essential needs with your host before booking.

Report any accommodation issue promptly so it can be checked and addressed. The host may ask for a breach of house rules to stop and takes only proportionate measures permitted by law. No fixed damage penalties are charged unless previously disclosed and agreed; normal wear and tear is not chargeable damage.

6. Cancellation, changes and no-show

The rate is non-refundable. Cancellation outside the exceptions below, failure to arrive or early departure leaves the booked accommodation price payable, subject to the following adjustments. Changing dates/property requires written agreement and may involve a price difference accepted beforehand.

To avoid double compensation, we deduct direct costs saved and net revenue from rebooking the same nights at the same property from the amount retained for unused nights, up to the amount paid for those nights. We provide the calculation and initiate repayment of the difference within 14 calendar days after the original booked period. Unprovided optional services are not retained as a cancellation charge.

A no-show means you have not arrived by check-out time on the day after your check-in date, without notifying us of a delay or agreeing another arrival time. An announced and accepted delay is not a no-show.

7. Documented exceptions to non-refundability

We refund unused nights affected by these unforeseen events occurring after confirmation and effectively preventing the stay:

a) Unexpected hospitalisation of the booking holder, a booked guest or a close family member, preventing the guest from travelling or requiring their presence. b) A close family member’s death preventing the stay or its continuation. c) A binding official measure, such as evacuation, closure of the accommodation or a legal access/travel prohibition. Travel advice, weather forecasts or transport cancellation alone do not constitute such measures.

Close family includes a spouse, life partner, parents, children, siblings, grandparents and grandchildren. If an event prevents the entire stay before arrival, we refund all accommodation; after arrival, the remaining unused, affected nights. Services already provided remain payable.

Notify us promptly by email or the booking’s private conversation, giving the reference, affected dates and request. An objective inability to notify us immediately does not by itself exclude an exception. We use public authority announcements where possible.

For an exception involving health, first call the host on +40 745 383 682. Do not send diagnoses or medical documents through the platform, Gmail or Telegram. We explain the minimum evidence and separate verification method before any processing. Redact national identification numbers, document numbers, diagnoses, treatments and irrelevant information. Before processing health data, we provide separate information and establish the legal basis; explicit consent, when required, is requested separately. Do not send another adult’s health data without their involvement or their legal representative’s. You may propose alternative evidence, assessed according to the circumstances.

Within 7 calendar days of your request, we provide a reasoned decision or identify essential missing information. We issue the final decision within 7 calendar days of receiving that information, specifying the covered period, refund amount and deadline. Rescheduling replaces a refund only with your agreement.

8. Host cancellation and refunds

If the host cancels or cannot provide the agreed accommodation, we fully refund unprovided services. Alternatives, rescheduling or vouchers require your agreement. Non-refundability does not restrict statutory rights for non-performance or defective performance, including other legal remedies.

We initiate refunds within 14 calendar days of approval of an exception, notification of host cancellation, or identification of funds received for an unaccepted booking, respectively. Any applicable more favourable statutory deadlines remain effective.

Refunds normally return to the payer’s account; if unusable, we agree a verified account belonging to the entitled person. The host charges no refund fee. We provide the amount and transfer confirmation. Bank processing does not override mandatory legal deadlines. The contractual refund deadline does not create a general withdrawal right.

9. Right of withdrawal

The general statutory 14-day withdrawal right does not apply to non-residential accommodation for specific dates, under Article 16(1)(l) of Romanian Emergency Ordinance 34/2014. This cancellation policy and statutory non-performance rights remain applicable.

10. Communication and the guest portal

The email provided in your request is used for booking messages. For documents, payments or changes, use your private booking conversation or the contact details above. Keep personal access links private.

After confirmation, the “Les Garçons Stay Portal” invitation provides access to the steps for preparing your stay. The guide unlocks once registration forms for all guests have been completed and verified. Required information and formalities are explained in the portal. Contact your host if a link does not work.

Personal data processing is explained separately in the Privacy notice available on this website. Acceptance of booking terms is not consent to marketing and does not replace any separate consent required by law.

11. Complaints and applicable law

For questions, cancellations or complaints, contact adrianvasilepop20@gmail.com or +40 745 383 682 with your booking reference. We respond or explain the necessary next steps within 7 calendar days, without affecting statutory deadlines.

You may contact ANPC (https://anpc.ro) request alternative dispute resolution (https://reclamatiisal.anpc.ro) and apply to the competent courts. Contacting the host is not a prerequisite for rights directly exercisable by law. We impose neither mandatory arbitration nor restrictive exclusive jurisdiction.

Romanian law applies without removing mandatory consumer protection or excluding liability that cannot legally be excluded.